 |
 |
FAQ's HOW WE WORK & THE SITE I LOVE your vintage clothing but so many things I want are sold. How do I get in on it? Our items, dresses especially, sell out faster than we can list, many times within minutes. We add new items several times a week as well as COMING SOON items a few times a week so people can see what's coming down the pike. If you see some vintage clothing you like, even if it's sold, email us with the exact names of the items, we'll get them listed ASAP & or send you an email as soon as it goes up for sale. Sometimes orders fall through or items get returned. We'll put the item back up for sale & email all who asked about them. If something is marked SOLD and moved to the back there's not a good chance of it becoming available again though. We delete some sold items and move some to the back pages for reference. Why do you leave sold items on the site? We leave them up for about 30 days to accommodate returns etc. , then when we know for sure they're not coming back we will move some to the back pages for reference & delete some. Most people have told us they prefer to see what kind of items we have had & sell so they can have ideas of what they want to look for, also hundreds of our dresses are linked to the social bookmarking sites like Linked In & Style Hive. I promise it's not to torture you so please do not email us about this. Keep in mind we're not Macy's, we're 2-3 people going as fast as we can. What hours do you work? We work regular business hours Monday Through Fri 9am to 5pm west coast time, & some Saturdays. We're very good about answering emails quickly, within hours if not minutes. We check email frequently and all day but on occasion when we do photo shoots or on weekends we do not get to them right away but don't worry we will get back to you ASAP. Why do some items say "Coming Soon" & when will they be available for sale? Clothing items with "Coming Soon" under them are previews to what we're working on. Our customers have told us they like to see what's on the way since many people are looking for specific things or they need ideas to what they want. We add as many as possible a few times a week. We list some or all of these new items every week but if you email us with the exact names of the items, we'll get it up ASAP & email you right after. Occasionally we'll find a flaw we missed during the photo-shoot & send it back out to be fixed/cleaned so it may stay that way for as long as it takes to get ready for sale. When do you update & add new stuff? Every week. We don't have one specific day we do this. We do a big photo shoot at least 2 times a month of over 80 items & add them ASAP every chance we get. To see a list of all new clothing items added in the last 7 days, click on the NEW CLOTHING link on the home page or the What's New page. Can you email me whenever you list new stuff? We have an email news letter you can join on the top right hand corner of every page by entering your email address but we can't email everyone every time we list new stuff because we do it a several times a week & that would take an enormous amount of time. The newsletter is sent out about 2 or 3 times a year for really big updates & site news. We NEVER sell or give out your info to anyone ever!!! We hate spam too. We can, however, email you when a coming soon item is made available for sale. Just email us with the exact name(s) & as soon as they're ready we'll shoot ya an email right after they get listed. The color I see on my computer is different than what you describe, why? Every computer monitor is different and most are not calibrated to be accurate so we describe the clothing fabric & color as best we can since we can't control what everyone sees on their computer screen. Our monitors and cameras are as professionally accurate as possible but that is not any guarantee. But it's pretty close to what you see most likely. If your super picky about the exact shade you just have to see it in person and if it's not right for you you can always return your clothing. I click on your photos but they don't open up, why? Usually the photos pop up in front of your browser window but depending on which browser you're using (example: Safari, Explorer, etc..) & it's settings they may be behind your browser or maybe you have blocked them somehow. Try another browser if all else fails. Can I request a particular kind of dress or item? You can tell us what you're looking for & we'll see if we have something like it in the warehouse. We have at least 1000 vintage clothing items at any given time. If we do, we'll add it in to our next photo shoot for the next update but we can't pre sell items before they get listed for everyone & we can't keep track of your exact sizes, we're just too busy sorry. But we will try to get as close as possible. Also sending us a photo of what you're looking for is helpful. We'll also keep our eyes out when shopping. We do try to shop for our customers too. What are all of your policies on orders & returns etc? To read all about our policies go here: Term of Service, How to Order & Return Policies. The links are always at the bottom of every page. What's the best way to find exactly what I'm looking for on your site, you have so much stuff? Yes we do but it's easy... There are 2 ways to do it: All vintage clothing is listed in alphabetical order so if you want to look by decade just go to the clothing category you want and all the decades are together or Just click on the SEARCH link on the top left corner of every page on the site. Type in any keywords you're looking for, example: "plus size" or "hippie" or "Pucci" etc... you don't need the quote marks in the search box. It will pull up any clothing items with that word in the title &/or description. There are other parameters too like decades & price range if you want to narrow it down. Still don't find what you want? Shoot us an email & we'll keep an eye out or look in the warehouse to see if we have it. ORDERING What currency do you accept? We are in the USA so we only accept American dollars. We do have a currency converter to help you on every page, see below for info. on foreign ordering. Do you hold items? No, sorry. We can't do that. It ties up the stock for others who are sure they want it. We tried that in the beginning but found that people abused it & didn't pay for the items so we had to stop doing it. You can use layaway though. Leaving an Item in your cart does not hold the item. It's not marked sold until you officially pay for it. How do I place a US order? Just use the Add To Bag button on the items page, then when you have all of the items you want in your shopping bag click on the daisy check out button & follow the directions. See the How To Order page for all the details. Please make sure you complete the instructions, if you do not get an automated confirmation then the order did not go through. When paying by snail mail we must have a VALID tracking # within 2 days or the order gets canceled & made available for others. I Put An Item In My Shopping Cart But Now It says Sold, What happened? Placing a dress or other item in your shopping cart does not take it off the site for others to buy. Some people think by placing an item in their cart no one else can buy it, but that's not the case. Until you actually check out & submit your paid order all items are still available for sale to all. Whom ever clicks on the SUBMIT ORDER button first will get the item held for them. When you have a sale how do I get the sale price? After you place the clothing items you want in your shopping cart & are ready to pay, click on the CHECK OUT button, there will be a box for you to enter/type in the coupon code of the sale (example code: FLOWER). The total order must be $100 or more to get the discount, after you enter the code it will automatically take the sale amount (example: 15%) off of your order total & you will see it reflected in your cart before you officially pay. Thats it...easy! Sale does NOT apply if you pay with International Checkout. Is your shopping cart & site secure/Safe? Absolutely! We have a processor through Wells Fargo & Verisign, it's very secure. Look on your browser to see the locked icon before you enter your card info. We also have a SSL certificate through Godaddy.com which is one of the top security certificates available. Do you sell or give out my email address? No way!! We hate spam too and do not give anyone access to your info... ever! We do not store credit card info in any way, only the bank has it, so it's safe. What payment methods do you accept? We try to have as many options as possible for everyone. We accept:
Do you have Lay-A-Way? Yes we do! We have 2 lay-a-way plans for orders $300.00 & over & $1000.00 & over. You can pay half up front when you place the order and the remaining half in 30 days, or sooner. If the order is $1000.00 or more you may have up to 60 days to pay. Please email us for more info & all the instructions. All deposits are non refundable But applied to a store credit if you do not complete the sale. But the deposit may not be credited if you abuse our policies, it is at our discretion. All items put on lay-a-way are non returnable (so please be sure it's the correct size). You can have a maximum of 3 items at a time on layaway and only 1 layaway order at a time per customer. We can not change or exchange the items in the order once it's placed. Sorry no exceptions, it holds up stock for us and for others who really want the items. Lay-a-way is not available for International Checkout users. See the How To Order page for all the details. FOREIGN ORDERS I'm not in the USA, how do I place an order? If you live outside of the USA, you have a few options on how to pay: For Canada: Canada is the same as USA methods. We accept Canadian credit cards directly (just use the shopping cart check out button) For all countries: We accept western union, travelers checks, money gram, or US cash sent registered mail, & credit cards. -ALL FOREIGN CREDIT CARDS (those other than Canada) are accepted but you need to click on the orange International Checkout button in the shopping cart when choosing your payment method - Please email us & tell us which item you ordered through them so we can make sure it gets held for you - If you want to pay other than a credit card then use the daisy check out button & state your method of payment in the comment box. All money orders or travelers checks must clear for 14 days before we can ship the item & you must send us a valid tracking # within 2 days or we cancel the order - See the How To Order page for all the details. --We do NOT accept Paypal . If you pay through International Checkout your order is returnable less a 20% restock fee. What Is International Checkout? In order for us to be able to accept foreign credit cards (from a non US bank) we partnered with a trusted third party company called International Checkout. They verify our foreign orders. Similar to Paypal but for overseas shoppers. They handle the shipping of your items & charges are calculated by them only, we have no part in that process but please do contact us and tell us which item you ordered through them so we can make sure it gets held for you. Just use the shopping cart as usual adding what you want to your bag then select the orange International Checkout button on checkout. All international shipments processed thru International Checkout are subject to their terms and conditions. Posh Girl Vintage, LLC is not responsible for any claims arising from orders processed thru International Checkout. If you have questions about your shipping charges or billing or to view their terms & conditions, you need to contact them directly. For more info: http://www.internationalcheckout.com/ RETURNS Can I return my order if I don't like it? Absolutely! Anything over $100.00 for any reason at all is returnable for store credit only as long as it was returned in the exact same condition we sent it in along with all belts, & any other decorations or matching items that went with it within 2 days of your delivery date. Please make sure you read the policies as we do not make exceptions to the return policy. Not reading them is not an excuse. See the Return Policy page link at the bottom of the site for all the details. I don't want a store credit I only want my money back. We only offer store credit. It's good forever & if there's something in particular you're looking for we take extra time for the people who have store credits, to actually go out & try to find it for you. Sorta like your own personal shopper. But sadly there's a rampant problem among all vintage stores of people buying the fancy dresses or other items, wearing them out for special events, then returning them. This policy protects us from that so it's not just to be difficult. It also helps keep prices down so you can afford that special dress. We don't make exceptions unless you received the wrong item & the item you ordered isn't available. Thank you for understanding. I want to return my item but it's late! We're sometimes flexible on the late returns, it depends on the situation & circumstances if it's just a day or 2 but if you keep dresses over a weekend we can not accept the return. Sadly it's a rampant problem that people wear things out or use them for photo shoots & then try to return them, which is the same as stealing, so this is why we're so strict about this rule & have our policies. It's at our discretion. Please if you need to have a seamstress look at it arrange the apt. before the delivery or just walk it in for a consult, we can't accept too late of a return because of your tailor. Thanks for understanding! But I didn't read your policies &/or I just don't care. We created the Policies page, in addition to this FAQ's page so that you could be an informed vintage shopper & because without them all businesses would not be able to stay in business, it also helps keep the prices down... so it's not just to be difficult. Our time is valuable even if you don't think it is. It's your responsibility to read and understand our policies before you place your order - this goes for any online store, not just ours. If you didn't take the time to read our Policies or FAQ pages, it does not exempt you from the responsibility you have to read & agree to our terms before shopping on our site. If you don't like them you are free to shop anywhere you like. Placing an order with Posh Girl Vintage means you have read & agreed to all of our policies. You can't place an order until you state that you have read them all, & that legally binds you to them. I only want to wear the dress once for a special occasion then return it for refund, can I? Nope. We don't rent clothing. Trying to do it without us knowing is against our policies & is considered stealing. It costs people allot of money & time. We've seen shops go under because of too much of this kind of fraud so we make it impossible for you to do that without our knowledge. Small businesses can't operate the same as large chain companies like Macy's. If we feel you've done this, your refund will be denied. We photograph all tags and have other security measures before we put the items in the box. If they're removed or even tampered with refund is denied. Please be considerate of others hard work & the wear & tear it takes on the vintage fabrics. Thank you. A WARNING: Sadly there are a small percentage of dumb dumbs out there that purposely damage the item and then try to claim it was sent that way just to get out of our policies. We've been around along time and don't take kindly to fraud so we take extra precautions like photographing the inside and outside extensively along with notes kept attached to each item in our database from 2 to 3 people that go over each item to be sure of the condition. We have never lost in this situation so don't try it as it will only cost YOU ALLOT more money than if you were just honest & talked to us about your return. If you don't like a stores policies please just don't shop there. I bought a dress from you a while ago, do you buy back clothing? Mostly no, but some dresses that we particularly like or we have a waiting list for, we may buy back, just email & ask. But keep in mind we don't rent clothing & we need to make a profit so it will be significantly less than you paid for it. Can I return lingerie? Mostly No. This includes bra's, panties, etc...Does it touch your "intimate" areas? Then please don't return it. If you do, we will send it right back to you at your expense. SHIPPING Do you ship world wide? Yes we do! The buyer is responsible for all import fees or duties. Please make sure you know what to expect when ordering as we can not keep track of what all the other countries are charging. We insure all items and declare the value. Also please see the payment options for foreign orders above & on the How To Order Page. I want to ship my order to an address other than the cards billing address, can I? No, sorry. Posh Girl Vintage practices strict fraud prevention policies. Our system is set up to automatically deny any card where the information you enter does not match the info on the cards account. We only ship to the address and name on the card & require a signature for delivery. We also reserve the right to refuse service or cancel any orders that appear suspicious or fraudulent at our discretion. Internet fraud is rampant so we try our best to protect everyone. Thank you in advance for your cooperation and understanding. How do you calculate the shipping costs? The shipping costs are based on the weight of the box & your zip code or country. Insurance is also added & that depends on how much the order costs. We ship USPS priority & Express with insurance. We do not pad the shipping price & only add a $4.00 handling fee. If you use International checkout then they calculate shipping fees not us please contact them for the details. There's a shipping estimator on the shopping cart page. I want to know how much shipping is before I order? If you're in the USA then look on the order / checkout page to see how much it is. The amount is there for you to see before you pay. If you are over seas & paying with International Checkout then they calculate shipping we do not, please contact them. If you are overseas and paying with western union/ money order then the fees are also on the shopping cart/ checkout page so look there after you add the items to the cart to see. How fast do you ship? We ship aprox 2 times a week, usually Thursday & Fri, but we really do try to get them out in 2 to 3 days or less. We can ship Express overnight for an extra fee after payment clears. If you need something right away we will try our hardest to get it right out but we can't promise this as payments must be verified and completed first which takes about 24 hours and there's up to a 72 hour processing time on all orders. We ship first come first serve. We sometimes get slowed down during the holidays or if one of us is out sick, but if you put on your order, in the comment box, that you need it by a certain date we will try our hardest to get it there by then. You should choose express shipping too which is usually overnight or 2 days max (depending on your location) once it's in the mail. But I paid for Express Shipping!?! We understand. We really do try our hardest to get items out in 24 hours after payment clears but if it's around the holidays or we get a ton of orders we may get slowed down. We ship in the order they're received & we still have up to a 72 hour processing period before we ship. But once we do ship you will get it in 1 to 2 days depending on your zip. Please remember we're a small family business. If you need it by a certain date please let us know. I live in an area that doesn’t accept USPS deliveries. Can you send via UPS or Fedex for me? At this time, we're only set up to ship via USPS. I recently placed an order and I did not receive my package. What do I do? 99% of the time, your notice was just blown or fell off of your door & it's waiting at your local main branch of the post office, because we do not let any package be left with out a signature. Just call them up with your tracking# and name and they will help you. All packages are trackable online. US, SIZING, & OUR CLOTHING Where do you get your vintage clothing? We have many sources but through my grandmothers connections in the fashion world we acquired an abandoned warehouse full of stock from the 30's 40's 50's 60's 70's, a few years before starting our site. Fortunately they were mostly all designer and adorable since we hand pick everything that is on Posh Girl. We buy from you guys too. Do you clean your clothing? Yes. We hand wash whenever possible and dry clean when the fabric won't allow water. We also repair any holes, loose seams, etc... Sometimes we miss small & or faint things because we're human but we try our hardest to get them out in the best possible condition. We're not professional restoration people but we also will not sell anything that's in too bad of shape. We always run a lint roller over them and steam everything before we wrap it in tissue for shipping. Sometimes shipping can cause wrinkles, we can't control that but try to avoid it as much as we can. The only exception to this rule are some delicate 20's or older fabrics that can not be dry cleaned or hand washed. This clothing is rare but we do get them in once in a while. With these we spot clean and advertise it as-is. Do you buy vintage clothing? Yes we do! It depends mainly on the style & condition. Email us clear photos to: Shop@PoshGirlVintage.com - & a list of all flaws. If the clothing is the style & quality we're looking for right now you can then send us the items, we'll check them out & buy the ones we like and send back the ones we don't want along with a check for the items we purchased. All shipping charges (to & from) are the responsibility of the seller. Why are your vintage clothes so much more than my local thrift shops? Posh Girl Vintage is considered mid range priced. There are many vintage clothing shops that are allot more expensive than us and many shops that are cheaper. But our quality of our hand picked items is what you are getting. We never sell anything cheap, dirty, or badly made that we would not wear ourselves. Now a days thrift stores are charging an arm and a leg for vintage clothing they don't even know the value of and it's usually in pretty nasty condition. Most of our clothing is NOT found in thrift stores anymore. The quality is much better here. You're paying for many things including leg work. First, we literally travel all over the world hunting down the best & most unusual vintage clothing, we pay for it, bring it home, clean & repair it (mostly by hand) &/or send it out to be professionally repaired or redyed / restored if need be, then we spend days & weeks photographing & measuring each item individually. We also have to build and maintain the website and keep up with technology so your vintage clothing shopping is as easy as possible. We also steam, ship & package each item as well as spend a large amount of time attending to emails every hour & customer service as well as advertising & a host of other expenses & duties that go along with running an online vintage clothing store. So, you can see, there's quite a bit of overhead & hard work in bringing one of a kind & rare vintage items to all of you guys. The vintage clothing business is not for people who want an easy job! I'm not sure if the item I want will fit or I don't understand American sizes. How do I find out? Rest assured you can always exchange or return the clothing, but first, we have all kinds of clothing size & measurement charts for USA & European clothing sizes on our "CLOTHING INFO" (link at bottom of every page) page that are approximate. But since sizes vary so much from clothing designer to designer & there really isn't a standard for sizes anymore, the best way to tell if it will fit is to compare the measurements to a similar clothing item you already have that fits. Lay the item flat and measure as we do on the size chart. Feel free to email us with any questions. Please remember we give the clothing measurements not yours. You will need to be a bit smaller than the size we state in order to fit comfortably. We put size numbers on the description just to give you an idea of the aprox. size. The size number you have on the items do not match the dress I bought at the mall the other day, why? Like we said in the question above, there's no such thing as a standard size anymore. For example, I love Abercrombie & Fitch's jeans and I wear a 4 in them but a 3 in most other stores would barely fit over one of my legs. We just give a general approximation, based on our size chart on our CLOTHING INFO page, to try to give you an idea. Also many times vintage clothing was custom made or tailored to fit the previous owner so they may have a tiny waist and big boobs or vise versa, so the dress was fitted to her. The vintage proportions may be different than todays proportions. You need to compare the clothing measurements we give with a similar item you have by laying it flat & measuring across. Keep in mind that most people have their vintage clothing, especially dresses, tailored at their dry cleaners or seamstress to fit them perfectly. Why are most of your dresses so small? People were smaller back then. Our diets are different now, we eat more protein & processed food, so we're taller & bigger. Also women were getting married younger back then so their clothing was a bit more mature. It's as simple as that. Where are you located & can I come over & try things on? We do not have a brick & mortar location at this time. We sell online only from Los Angeles Cal. USA and we do not have people come over to try on clothing. Are these new items & do they come in other sizes? 99% of our items are authentic vintage clothing items only from the time period listed on them. Mostly they are one of a kind and are only the size stated. 95% of the time our vintage clothing were previously owned & worn. We have just started adding reproduction dresses and they are marked as new and will have 3 size options. Please read the condition description on every item. |
|
© 2010 Posh Girl Vintage All Rights Reserved | Site by haasPlay design
|